Refund Policy

Last updated: July 25, 2026

Subscription Refunds

LumiList subscriptions are billed monthly in advance. You can cancel at any time — your access will continue until the end of the current billing period and will not renew.

Because subscribers receive immediate access to all paid features and notifications, we do not offer prorated refunds for partial months. If you believe you were charged in error or experienced a technical issue that prevented you from using the service, we will review refund requests on a case-by-case basis.

How to Request a Refund

Contact our support team within 14 days of the charge date via our contact page or by email. Please include the email address associated with your LumiList account and the reason for your request.

Processing Time

Approved refunds are processed within 5–10 business days and returned to the original payment method via Paddle. You will receive a confirmation email once the refund is issued.

Free Plan

The Free plan has no cost and never needs a refund. You can use it indefinitely without any payment information.

Disputes

If you believe a charge is fraudulent, please contact us immediately. Unresolved disputes may also be handled through Paddle's formal dispute process.